Shipping
Where we ship, what it costs, and how you follow your order.
How much is shipping?
Free shipping, inside the Philippines and abroad. For an order that leaves the Philippines, import duties, taxes and customs fees are paid by the buyer.
Where do you ship?
We sell online to buyers inside the Philippines and abroad, and we deliver every order ourselves. You can also buy in our store in Pantabangan; see How to Buy.
We do not ship to the countries and territories below. The checkout does not accept an address in one of them.
The member states of the European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Territories of the European Union that have a country code of their own
French Guiana, Guadeloupe, Martinique, Réunion, Mayotte, Saint Martin, Åland Islands
The United Kingdom, and the Isle of Man with it
United Kingdom, Isle of Man
Norway, Iceland and Liechtenstein
Norway, Iceland, Liechtenstein
If your country is not on this list, we ship to it.
What about import duties and taxes?
These fees concern an order that leaves the Philippines; an order inside the Philippines has none of them.
For an order that leaves the Philippines, import duties, taxes and customs fees charged in the country it arrives in are paid by you, the buyer. They are not part of the price of the item and they are not collected by us. The customs office of that country decides them, so we cannot tell you the amount before you order.
If you refuse a delivery, or a parcel is held at customs and not cleared, we cannot refund the duties or taxes that were charged.
How long does delivery take?
Delivery time depends on the place we ship to. Please ask us before you order if you need the item by a certain date: info@2ndstreet-online.com.
Can I track my order?
Yes. We deliver the order ourselves and we give every order a tracking number. We send you the tracking number by email when your order ships.
My order has not arrived
Write to us from the contact page and tell us your order number. We look into it and answer you.
Can I change the address after I order?
Write to us as soon as you can, with your order number, and we tell you whether we can still change it. Once the order has shipped, the address can no longer be changed.
Before we ship your order, you can cancel it and we refund the full amount.
Returns and cancellation
These are on the Returns and Cancellation page. The terms of using this website are on the Terms of Service page.