Frequently Asked Questions

Short answers about ordering, paying, shipping, returning, and buying in our store.

Orders

Can I buy on this website?

Yes — with delivery inside the Philippines and abroad. Press Add to cart on every item you want, then follow the steps on How to Buy. You can also buy in our store in Pantabangan.

How many items can I order at once?

As many as you like, in one order: put every item into the cart, and the cart becomes one order. Every item is one of a kind, so the quantity of each is always 1.

Is the item still mine while I pay?

A card order holds its items for 30 minutes from the moment you start to pay. If the payment is not completed in that time, the hold is released and someone else can buy them.

A bank-transfer order has no hold: its items wait for your transfer until we confirm the payment or cancel the order. Nothing is cancelled automatically.

When is my order confirmed?

A card order is confirmed when its payment is completed. A bank-transfer order is placed as soon as the checkout takes it, and confirmed when the transfer arrives and we mark the order as paid. In both cases you see a confirmation page, and we send you an email. If a card payment did not go through, there is no order and nothing is charged.

Condition Guide: what do the condition ranks mean?

Our staff inspect and grade the condition of every item before sale. The condition notes and photos on each item page show the details.

New
Unused. No signs of wear.
Like New
Used only a little. Hardly any signs of use.
Excellent
Light signs of use, such as faint marks or slight creasing.
Good
Visible signs of use, such as scuffs, scratches or creasing.
Fair
Strong signs of use, such as clear scratches, scuffs or worn edges.

New means the item has not been used, even though it was previously owned.

The same guide is on the items page.

Payment

How can I pay for an online order?

By card, or by a bank transfer to our own account. You choose at the checkout.

A card payment is processed by Coins Webpay, and you type your card details on its pages. This website never receives your card number and never stores it.

For a transfer, the page after the order and the confirmation email show our account, and you write the order number as the reference of the transfer, so that we can find it.

Which currency am I charged in?

Philippine pesos (PHP). If you pay from another country, your bank or card issuer converts the amount to your own currency, at its own rate. The conversion is not ours, so we cannot tell you the amount in your currency.

Is the price I see the price I pay?

Yes. The price shown is the price you pay for an online order, and we do not charge more than it. Shipping is free, inside the Philippines and abroad. For an order that leaves the Philippines, import duties, taxes and customs fees are not part of it: they are paid by you.

My payment failed. Was I charged?

If a card payment was not completed, there is no order. Write to us from the contact page with the item number and we check what happened. If an amount was taken from your card for an order that could not be completed, we refund it in full. A transfer that was made for an order that cannot be completed is refunded in full the same way.

Shipping

How much is shipping?

Free shipping, inside the Philippines and abroad. For an order that leaves the Philippines, import duties, taxes and customs fees are paid by the buyer.

Do you ship to my country?

We ship inside the Philippines and abroad. There are countries and territories we do not ship to, and the checkout does not accept an address in one of them. They are listed on the Shipping page.

Can I track my order?

Yes. We send you the tracking number by email when your order ships.

Will I have to pay anything when the parcel arrives?

For an order that leaves the Philippines, possibly: import duties, taxes and customs fees are paid by the buyer, and the customs office of the country it arrives in decides them. We cannot tell you the amount before you order, and we cannot refund them. An order inside the Philippines has no such fees.

Returns and Cancellation

Can I return an item?

All sales are final. Every item is pre-owned, and every item is the only one we have, so please study the photos, the condition rank and the condition notes before you order.

We cannot accept returns or refunds because you changed your mind.

There is one exception: the item you receive is not what we described. This means damage that the photos and the description did not show, or an accessory we listed as included is missing. Write to us within 7 days of receiving the item, and return it in the condition it arrived in, with everything that came with it.

You pay the cost of sending the item back. Import duties and taxes are not refunded. See Returns and Cancellation.

Can I cancel my order?

Before we ship your order, you can cancel it and we refund the full amount. Write to us with your order number as soon as you can. After the order has shipped it can no longer be cancelled.

How does a refund reach me?

Once we have checked the returned item, we refund the full amount the way it was paid: to the card that paid for the order, or by a transfer to the account the payment came from. How long it takes to appear depends on your card issuer or your bank. Where import duties or taxes were charged, they are not refunded.

In store

What do you sell?

Our footwear and leather goods (bags, wallets, accessories) are sourced directly from licensed second-hand dealers in Japan. We also sell pre-owned clothing, sourced locally in the Philippines. All items are pre-owned. Some have never been used. The items listed on this website are footwear and leather goods only. See Featured Items.

Where is the store, and when is it open?

Block 14 East Poblacion, Beside Skipper Resto, Pantabangan, Nueva Ecija, Philippines 3124

9:00 AM – 7:00 PM (Daily) / Irregular Days Off

Please call or message us first if you want to check that we are open. See Find Us for the map.

How do I pay in the store?

In store, you can pay by cash or bank transfer. We issue an invoice for every purchase.

How do I know an item is still available?

Stock changes daily in our physical store. An item listed here can be sold in the store. Please call or message us to confirm availability before you visit.

Still have a question?

Call us at 0927-792-8822, message us on Messenger, or see the contact page.