Privacy Policy

1. Who we are

This policy covers this website, the orders placed on it, and the messages you send us. 2ND STREET USED GOODS SHOP is a sole proprietorship at Block 14 East Poblacion, Beside Skipper Resto, Pantabangan, Nueva Ecija, Philippines 3124 (DTI Reg. No. 8017978, Business Permit No. 2026-0304920000-0212).

Data Protection Officer: Jian Dela Cruz. Contact: info@2ndstreet-online.com.

2. What we collect

When you place an order: your name, your email address, your phone number with its country code, the address to ship to, the items you ordered with their prices, the way you chose to pay, and the reference of the payment.

When you write to us: your message and the address it came from, by email, by phone or on Messenger.

When you read the pages: like most web servers, ours records standard technical information about each visit, for example the IP address, date, time and page requested, for security and troubleshooting. We keep these logs for 30 days.

We do not collect your card number: section 6 explains why we never see it. If you pay by bank transfer, we do not collect details of your account either: the order number is the reference of the transfer.

3. Why we use it

• To take your order, take the payment and deliver the item.
• To answer you, and to tell you about your order (the confirmation, the tracking number, a cancellation or a refund).
• To keep the records of our transactions.
• To respond to legal requirements.

4. Your agreement, and taking it back

When you give us your details to complete an order, we take that as your agreement to our collecting them and using them for that order.

You can take your agreement back at any time, by writing to the address in section 14. If you do, we can no longer process an order of yours that is still open, and we may have to keep some of the information where the law requires us to.

5. When we disclose it

We do not publish your personal information and we do not sell it. We disclose it where the law requires us to, or where it is needed to do what section 3 says, as section 7 describes.

6. Payment

Card payments are processed by Coins Webpay. You type your card details on the pages of Coins Webpay. This website does not receive them, does not pass them through its own server and does not store them: there is no place on this website where a card number can be typed.

Coins Webpay handles those details under its own privacy policy. We keep the reference of the payment, so that we can find your order, and nothing else about the card.

If you pay by bank transfer, the transfer goes to the shop's own account. The page after the order and the order emails show that account. We do not collect details of your own account: the order number is the reference of the transfer, and that is all we need to find it.

7. Who receives it

• Coins Webpay, which processes a card payment.
• the service that sends our order emails, which receives the address we write to and the text of the message.
• our bank, when an order is paid by transfer: the transfer carries the name of the account it comes from.
• Meta, if you write to us on Facebook Messenger: your messages are then processed by Meta under its own privacy policy.

We deliver the orders ourselves, so no delivery company receives your address.

The pages of this website do not use analytics or advertising trackers, and they do not contact other companies' servers when they open.

Two features load content from other companies only when you tap them:

• Videos. When you tap Play video, the video loads from Facebook.
• Map. When you tap Load map, the map loads from Google Maps.

After you tap, that company can receive technical information such as your IP address and may set cookies, under its own privacy policy. If you do not tap, nothing is loaded. You do not need to tap them to use this website.

8. How we keep it safe

This website is served over an encrypted connection. The information you give us is kept on a server that we administer, and only the people who run the shop can read it. The backups of that information are kept where only those same people can read them.

No way of sending information over the internet is completely safe, and we cannot promise absolute security. We ask you to keep your own email account safe, because that is how we reach you about an order.

9. Cookies

The pages you read on this website set no cookie.

Your cart is kept in the storage of your own browser, on your own device. It never reaches our server: the checkout reads the numbers of the items from the form your browser sends when you order. You can delete the cart at any time by clearing the stored data of this site in your browser.

When you place an order, the checkout uses one cookie to keep your order together while you pay. It holds no card details, and it is not used to follow you on other websites.

10. How long we keep it

We keep transaction records for 5 years after the transaction is completed, for tax and accounting purposes. We keep the server logs described in section 2 for 30 days.

11. Your rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) you can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it unless we must keep it by law. You may also object to how we use it, and you may ask for a copy of it in an electronic form.

To make a request, write to the person named in section 1. If a concern is not resolved, you may contact the National Privacy Commission of the Philippines.

12. Age

This website is not for children. We do not collect personal information from a child knowingly. If you believe a child has given us their details, write to us and we delete them.

13. Changes

We may update this policy. The current version is always on this page.

14. How to reach us

Email info@2ndstreet-online.com, call 0927-792-8822, or see the contact page.