Returns and Cancellation
What you can cancel, what you can return, and how a refund reaches you.
All sales are final
All sales are final. Every item is pre-owned, and every item is the only one we have, so please study the photos, the condition rank and the condition notes before you order.
We cannot accept returns or refunds because you changed your mind.
The one exception: the item is not as we described it
There is one exception: the item you receive is not what we described. This means damage that the photos and the description did not show, or an accessory we listed as included is missing.
Write to us within 7 days of receiving the item, and return it in the condition it arrived in, with everything that came with it.
You pay the cost of sending the item back. Import duties and taxes are not refunded.
Write to us from the contact page, or at info@2ndstreet-online.com, and tell us your order number and what is different. A photo of the damage, or of what is missing, helps us answer you quickly.
How a refund reaches you
Once we have checked the returned item, we refund the full amount the way it was paid: to the card that paid for the order, or by a transfer to the account the payment came from.
How long a refund takes to appear depends on your card issuer or your bank; we cannot shorten that time. Where import duties or taxes were charged, they are not refunded.
Cancelling an order
Before we ship your order, you can cancel it and we refund the full amount.
Write to us as soon as you can, with your order number, and tell us that you want to cancel. Once the order has shipped it can no longer be cancelled; from then on the return conditions above apply.
If an order cannot be completed
The same stock is sold in our physical store. If an item was sold there before your payment reached us, we cancel the order, refund the full amount the way it was paid and tell you by email. We do the same when something on the item page was wrong and you ordered because of it (see the Terms of Service).
Your rights
Nothing on this page takes away a right you have under the law of the Republic of the Philippines.